Digital programs
EU consumers normally have 14 days to withdraw from an online purchase. For digital content that is delivered immediately, this right ends once delivery starts, if you agreed to that. At checkout you ask for immediate access and confirm that you lose your right of withdrawal once access is given. Because of this, programs cannot be returned after purchase.
Problems with your purchase
If a file doesn't download or doesn't open, or you were charged twice, write to[email protected] and we'll fix it. Your statutory rights for faulty digital content are not affected.
1:1 Coaching
Payment and cancellation for 1:1 coaching are agreed with you in writing before your coaching starts.